SHORE EXCURSION SELECTION DETAILS
 

For Free Shore Excursion Package and the Supplement for Regent Choice Shore Excursions

The information provided is to the best of our knowledge based upon information that we have at our disposable. Therefore, please note that these details may change over time and additional instructions will appear on the RSSC on-line booking website. These are new procedures and until the first experiences have taken place it is difficult to predict how the process will work and what special circumstances may occur. These are guidelines only.

Shore Excursions  will be available for advance booking normally 180 days in advance of the sailing. If they are not available for your cruise we suggest checking periodically.

FREE SHORE EXCURSION PACKAGE AND THE REGENT CHOICE EXCURSIONS

The Regent Choice Excursions are more expensive excursions that have been discounted in combination with the excursions that are offered free. The Regent Choice Excursions will require a supplement outlined in the shore excursions.

Offer excludes Private Arrangements and all Adventures Ashore programs. Free shore excursions not applicable to children sailing free under Kids Sail Free promotion. Kids paying special Child Rate DO qualify for the Free Shore Excursion package. Restrictions apply.

When selecting Free Excursions but there are some where you wish to pay the supplement for a "Regent Choice Excursion"

Please be aware of the following information.

Credit card payment or using your shipboard credit

• If you book in advance and are confirmed the cost of the excursion must be paid at the time of booking (online) or by the final cruise payment (phone) and you CANNOT use your shipboard credit.

• If you book on the ship you CAN use your shipboard credit.

Whether to book in advance is each individual’s decision

• If a shore excursion is important to you, then we suggest you book it in advance.

• If using your shipboard credit is more important, then do not book until you are onboard.

Online booking – the method we advise

• Guests wishing to confirm shore excursions in advance may do so online (see the following instructions)

• Shore excursions that require a supplemental charge must be paid for by credit card at the end of the transaction process.

• The excursions will be confirmed and will be printed on your RSSC invoice.

Booking by phone – be prepared for a possible long wait period

• If booking by phone, shore excursions that require a supplemental charge can be paid for immediately or can be paid at the time of the cruise final payment.

Waitlisted Shore Excursions

• If a shore excursion has reached current capacity, then the a message will indicate "This tour is currently sold out, but you may add your name to the Wait List and you will be contacted should space become available". Check your names and click the "Add" button. When the waitlist clears, Regent will notify us as your Travel Agent and we in turn will confirm the reservation with you. This is an automated computer process and there is no need to call and check on your waitlist status.

Receive a PDF of all available shore excursions for a cruise

• After choosing a port from the Ports & Excursions link, click on the "Receive All Available Tours Via Email" link. Submit your e-mail address and a PDF document detailing all the available tours for the entire cruise will automatically be sent to you. You must be signed in to the My Account area to use this functionality. On RSSC’s website www.rssc.com , click the “My Account” link.
   

Cancelling pre-paid shore excursions once onboard

The cancellation period without penalty for shore excursions is 36 hours.  If guests cancel within the 36 hour period they are charged 100% of the excursion price.  If shore excursions are purchased with credit card in advance either on the Web site or by other means and then cancelled once onboard outside of the 36-hour penalty period, then the credit card charges will be issued in the form of a cash-refundable shipboard credit, and will not be refunded to the credit card.I

Shipboard Credit Information

Expenses incurred against a guest’s account will be posted against non cash refundable credits first  (such as AMX credits, promotional shipboard credits provided by RSSC and most Travel Agents) and then against cash-refundable shipboard credits.  Any remaining surplus can be claimed by the guest in cash.

For example, a guest pre-purchases $500 in shore excursions on the Regent Web site.  This guest also has a $300 shipboard credit that was provided by Regent, which is not refundable in cash.  Onboard, the guest then cancels all $500 pre-purchased shore excursions prior to the 36-hour penalty period and receives a $500 cash-refundable credit, which is added to the $300 Regent shipboard credit, resulting in a total of $800 in shipboard credits.

During the cruise, the guest purchases $380 in excursions and $320 in spa treatments for a total of $700 in purchases.  The $700 in purchases first goes against the $300 non-refundable shipboard credit provided by Regent, and then the $400 balance goes against the cash-refundable credit from the cancelled shore excursions.  The guest would then be able to receive a refund of $100 in cash for the remaining cash-refundable shipboard credit.

Shipboard credits can be used for laundry, spa or beauty treatments, shop purchases, purchases of premium wines and other liquors,special transportation arrangements made on board, and most other expenses that can be put on a passengers shipboard account. However, they cannot be used as a deposit for a future cruise or as a future cruise credit.  All shipboard credits must be used while on board. It is a “use it, or lose it” policy. Any remaining cash-refundable shipboard credit must be claimed onboard.

This is Regents policy on Shore Excursions

Please note: In order to ensure quality guides and sufficient transportation, RSSC must provide the tour operator with guest counts at least 36 hours in advance. Therefore no refunds will be given within 36 hours of tour departure for cancellations or no-shows. Please pay special attention to scheduling and tour lengths when booking your shore excursions. In many cases, it is not possible to participate in more than one tour per day in a given port. Tours operate rain or shine. Tours require minimum participation levels to operate so please sign up as early as possible. Tours may be cancelled if minimum participation levels are not met. Prices, Itineraries and General Information shore excursion prices are subject to change to meet unexpected cost increases or currency fluctuations. The information provided here is current as of today. However, changes may occur before your scheduled departure. Please consult the Destination Services Desk onboard for information and current pricing. During local or national holidays, access to certain facilities (such as museums or archaeological sites) may be limited or denied. In such instances, adjustments will be made to minimize inconvenience to guests. Some tours have limited availability. Please sign up early to avoid disappointment. RSSC reserves the right to require guests to complete a liability waiver for select shore excursions.

INSTRUCTIONS FOR BOOKING SHORE EXCURSIONS ONLINE

IMPORTANT: After making all of your selections, then a new button will appear underneath the "Select a port:" area. This button will say "Return to Summary". You must click this button and proceed to check-out in order to complete your transaction. The system will not save your selections, unless you complete this step. Additionally, you must be prepared to pay online via credit card for any excursions that require a paid supplemental charge.

Step One: On RSSC’s website www.rssc.com , click the “My Account” link.

 Step Two: Create an online account by completing the required fields. Please write down your password selection for future use. Or if you already have an online account from a previous voyage, then sign-in to your existing account.

Step Three: Update your personal information in the Profile Update Screen.
Enter your email address as it is on file with RSSC. Then, click the "Booked Cruises" tab.

Step Four: Once you are on the "Booked Cruises" tab, your cruise should appear under the Future Cruises area. If not, then add it to your Profile by entering the booking information. Once it has appeared under the Future Cruises section, then click the link on the right-hand side for "Book Excursions".

Then use the “Select a port” drop-down list to view the available shore excursions for each day of your journey.
 If there is a charge for the shore excursion it will be listed. IMPORTANT: After making all of your selections, then a new button will appear underneath the "Select a port:" area. This button will say "Return to Summary". You must click this button and proceed to check-out in order to complete your transaction. The system will not save your selections, unless you complete this step.