CANCELLATION TERMS

 

 

Cancellation fees will not be waived by the cruise line.  If you select a different cruise date and you are in the cancellation fee period, the cancellation fees will still apply.   You cannot simply change your cruise date.

THE DATE THESE FEES ARE INCURRED IS THE TOP RIGHT-HAND CORNER OF YOUR BROWN & KEENE INVOICE. IF YOU WISH TO CANCEL WITHOUT PENALTY, PLEASE ENSURE YOU CANCEL PRIOR TO THIS DATE.

 

Booking Modifications within Penalty

For guests who modify bookings with a category change within penalty that result in a voyage fare price decrease, the amount of the decrease will be subject to the cruise cancellation fee.  For example, if a guest changes a suite from MS to an H twenty days before sailing on a standard cruise and the fare drops $5,000, that $5,000 will be subject to a 50% penalty meaning the refund would be $2,500.  The penalty is commissionable at 10% up to 14 days out, and full commission within 14 days. This is for voyage fare only.

 

Cancellation Penalties

Cancellation period is based on vacation start date, not cruise departure date. Airfares are subject to a 100% cancellation fee if cancelled within 60 days of departure. Land and hotel programs are subject to a 100% cancellation fee if cancelled within 90 days of departure. All cancellations must be in writing. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure. For all air-inclusive cruise or cruise tour packages cancelled after receipt of the airline ticket, refunds will only be processed after the return of the airline ticket. The following charges will apply to cancellations received as follows:                

 

 

2010 Standard cruises (includes South America, Discovery Collection, and Grand Circle Pacific)

From date of deposit to 121 days prior to vacation date:  $200 per booking administration fee.  This admin fee will be converted to a Future Cruise Credit    redeemable on bookings made up to 6 months after cancellation and for travel any time.

121 days or more prior to departure $100 pp

120-91 days prior to vacation date: $200 of fare person

90-60 days prior to vacation date:  10% of fare per person

59-30 days prior to vacation date:  25% of fare per person

29 - 15 days prior to vacation date:  50% of fare per person

14 days prior to vacation date:  100% of fare per person

           

                   

        2010 World Cruise/Ring of Fire

From date of deposit to 121 days prior to vacation date:

            Full Cruisers: $1000 per booking administration fee for MS-C and $500 per suite for D-H

            Segment Guests:  $200 per booking admin fee for all categories.

This admin fee will be converted to a Future Cruise Credit redeemable on bookings made up to 6 months after cancellation and for travel any time.

120-91 days prior to vacation date: 20% of fare per person

90-75 days prior to vacation date:  50% of fare per person

74-0 days prior to vacation date:  100% of fare per person

 

           

2011 Standard cruises (includes South America, Discovery Collection, and Grand Circle Pacific)

From date of deposit to 121 days prior to vacation date:  $200 per booking administration fee.  This admin fee will be converted to a Future Cruise Credit    redeemable on bookings made up to 6 months after cancellation and for travel any time.

 

120-91 days prior to vacation date: 15% of fare person

90-51 days prior to vacation date:  50% of fare per person

51-31 days prior to vacation date:  75% of fare per person

30-0 days prior to vacation date:  100% of fare per person

 

2011 cruises 26 nights or more
From date of deposit to 151 days prior to vacation date:  $500 per booking administrative fee.  This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.

 

150-121 days prior to vacation date: 25% of fare person

120-91 days prior to vacation date:  50% of fare per person

90-76 days prior to vacation date:  75% of fare per person

75- 0 days prior to vacation date:  100% of fare per person

 

 2010 and 2011 Cancellation Fees on Ancillary Items

Pre-and Post -Cruise Hotel Packages - within 45 days prior to departure - 100%

Pre-and Post -Cruise Land Packages - within 60 days prior to departure -100%

Pre-Bookable Adventures Ashore- within 45 days prior to departure - 100%

Shore Excursions - Within 36 hours of tour departure - 100%

Private Transfers - Within four days prior to transfer - 100%

Destination Service Fee - on payment of the fee - 100%

 

        

Click here to view Regent's Official Terms & Conditions Document

 

PAYMENT TERMS

 

Deposit and Payment

A deposit of 15% (20% for World Cruise) of the per person fare is required within days of reservation to confirm a booking. Payments cannot be transferred to alternative booking within 120 days of sailing. Unless otherwise noted, final payment must be received by RSSC 90 days prior to cruise departure. Final payment must be received within 3 business days for bookings made within 30 days of departure. RSSC reserves the right to cancel any booking not fully paid at time of final payment. Payment may be made by personal check, American Express, MasterCard or Visa. The deposit shall be based on voyage fare plus air inclusive value less any discounts. An undeposited booking will auto cancel after 74 hours.  Auto-cancels will not take place on Saturdays, Sundays, and major holidays.  Waitlist bookings can be prioritized with a $500 per person, per segment deposit. 

 

 

Methods of Payment

It is suggested to use credit cards for payment.  American Express, MasterCard, Visa and checks made payable to Regent Seven Seas Cruises are all acceptable forms of payments. Once a deposit is made, all changes are subject to an administrative fee. The charge to your card will show up as "Classic Cruises" or "Duetshe Bank". (Regent Seven Seas Cruises is the name under which Classic Cruises Holdings S. De R.L, does business.)

 

Insurance

Insurance is based on invoice total less port charges and may be offered to all guests excluding those from Puerto Rico or the UK.  For the RSSC Fleet, voyages of 26 days or less will carry a premium of 10%.  For voyages or 126 nights or more the premium is 20%. The length of the vacation which determines the premium is dependent upon the length of the entire vacation booked through RSSC, not just the cruise length.    The insurance is fully refundable up to the time of penalty at 120 days. 

 

 

Click here to view Regent's Official Ticket Contract Document