FOREIGN TRANSACTION FEES

Background

Banks issue credit cards to individuals. These issuing banks set rules and regulations as to what services they provide and what their fee structure is. In a majority of cases banks who issue credit cards are not the banks that process actual credit card transactions.

RSSC’s worldwide credit card transactions are carried out through their bank in Ireland in US Dollars. Please be aware that some Visa and MasterCard issuing banks impose a “Foreign Transaction Fee” on credit card transactions processed outside of the U.S. even if the transaction is denominated in U.S. Dollars. This “Foreign Transaction Fee” is an arbitrary fee imposed by the credit card issuing banks which accrues solely to their benefit. Regent Seven Seas Cruises derives absolutely no benefit, monetary or otherwise, from the assessment of these fees.

Facts:

This situation occurs in only a small percentage of overall RSSC transactions
The “Foreign Transaction Fees” are being imposed by some (not all), Visa and Master Card, credit card issuing banks.
American Express does not impose this “Foreign Transaction Fee”.
RSSC has no control over this situation, nor do any of these “Foreign Transaction Fees” accrue to our benefit
Although RSSC does not benefit from these bank-imposed fees we have implemented a process whereby, at our expense, guests that provide us with the supporting documentation can be reimbursed in full.

Process for reimbursement

If a Guest is being charged by their credit card issuing bank the “Foreign Transaction Fee” they should contact RSSC and upon submitting the proper documentation RSSC will reimburse them the amount of the “Foreign Transaction Fee”.

Step 1: Guests, or their travel agent, can forward proof of such charges to RSSC:

Via fax at (954) 772 3689
By email to RSSCOps@rssc.com
By regular mail to:

            Regent Seven Seas Cruises
            ATTN: Reservations
            1000 Corporate Drive, Suite 500
            Ft Lauderdale, FL 33334

Step 2: They can black out/white out those parts of their credit card statement that they do not wish to share, but the materials must reflect:

The card member name and mailing address
Their RSSC Booking Number
The date of the charge
The amount of the “Foreign Transaction Fee”
Reference to RSSC in the charge

Step 3: Guests should include a letter and indicate how they wish their refund to be processed from the following three options:

As a credit to the card used in the original transaction
As a check
As a Shipboard Credit