CLIENT TESTIMONIALS

We have traveled extensively in the past but have never experienced the thoughtful, professional, and prompt service that you afforded us on our most recent cruise.  Any questions or concerns we had were immediately addressed.  In addition, your prices are as good or better than any other agent we have used.  We would recommend  Brown & Keene's services unequivocally.
Marilyn and Joe Shockney" - Texas

We would like to express our sincere thanks and appreciation for the exceptional services you have provided on our behalf as well as the many little things that are above and beyond the call of duty. Not only have you been very professional, efficient and considerate: the personal attention and dedication you give to each client and booking is far superior to anything we have ever experienced. Time and again you have "gone the extra mile," to insure an enjoyable and memorable experience. All of our dealings have been pleasant and painless. The peace of mind we enjoy is due to the complete trust and confidence we place in you and your ability. We can't recommend your services enough and look forward to a long and happy relationship.
Brown and Keene, keep doing your "Magic"!
Shirley & Sebastian Pasqua

I am writing to express my appreciation and satisfaction of the numerous cruises Brown and Keene has arranged for me.  Our best cruises were the ones that you escorted. Your wealth of research, experience and knowledge of the destinations allowed us to use are time and money on the best tours and sights. Each vacation was well planned with no unpleasant surprises.  Everything you promised, you delivered many times over. The quality of the companies that you represent are far superior to the cruise lines I used to use
See you in Alaska,
Ron Ritchey, Dallas, Texas

Linda Litteken is absolutely the best!  Linda ensures that every detail has been addressed and that your vacation is seamless without any hitches.  We have now booked our fourth cruise through Brown and Keene and are completely sold on their recommendations.  We have employed travel agents in the past and were disappointed.  Then we found Ngaire and Linda!!
Mark Wolfe, President
RE/MAX DFW Associates

I want to send you a short note indicating what a superb job Susan Walsh does for her clients.  She is knowledgeable, thorough, demonstrates initiative, handles all items on a timely basis, and is very personable. I have great confidence in Susan's ability.  It is a pleasure to deal with her.
Jim Murray

Susan,  Just a note to thank you for all the help you've given us, not only during the past few days in which you had to do so much additional paperwork in order to transfer all of our Regent deposits to the new Amex Platinum card, but also over the last several years in which you have flawlessly (and incredibly quickly) handled our myriad requests for bookings, changes to bookings, cancellations of bookings, and re-booking of bookings, and at the same time giving us the benefit of your knowledge and experience with Regent and other cruise lines, cruise suites, airlines, airports, local guides and much more.  We'd be lost without your help.  Dee & Donna DeMarchi

Ngaire, we just wanted to let you how much we appreciate the friendly business relationship we have had with you and Brown & Keene Travel. It's a pleasure to work with people who know the meaning of efficiency.
We would also like for you to know how pleased we are with the outstanding service Julie Rodriguez has given us. As usual, she has gone to great lengths to help us with our somewhat complicated Alaskan cruise details. We have always been able to rely on her courteous service and she consistently makes extra efforts to assist us.
We will continue to recommend your company because of our total satisfaction with your staff's travel knowledge, efficiency, and courteous service.
Jimmy and Mary Ann Walker

Susan Walsh is the perfect Travel Agent.  Susan consistently provides service above and beyond your expectations.  She seeks out the best itinerary and best cabin for you based on knowing your personal desires and delivers 100% every time.  For example, Susan moved us to a mid-ship location during our recent Caribbean cruise. Moreover, what stands Susan out over her peers is her unyielding passion for cruising-she loves it and her service reflects this. A service that is based on cruising 3 or 4 times a year and more than likely on the ship you want to cruise on. For me what is extraordinary special about Susan is her love of diving. When I cruise, I'm looking for dive locations and Susan as DiveDiva intimately knows the Caribbean, Tahiti, even Asia.  Not only is Susan our perfect Travel Agent, but for me she is my Online Dive buddy.
Wes Weiner
Atlanta Georgia

Ngaire, you are wonderful (as I am sure hundreds have told you before) and incredibly prompt with advice and answers even before a booking is made.  There are hundreds of websites and agents out there (some of which I have  used) but Brown & Keene are top notch.
Wendy Hill

I contacted Ngaire after seeing her agency recommended on a web-site and called to see what she could arrange for a Paul Gauguin cruise for our 10th anniversary. She was so pleasant to talk with, sent me an amazing amount of information and was very pro-active in securing me the best possible fare. Later, when my sailing was chartered, she really went "above and beyond" in notifying me as quickly as possible, making sure everything was as positive as possible given my disappointment and going to bat for me with Radisson to make sure I was taken care of when re-scheduling.  She has always answered my questions promptly, thoroughly and most importantly, pleasantly, no matter how small or even silly the question.  I wouldn't hesitate to use her again and would give her my most sincere recommendation.  
Lauri Campagna, M.D.McKinney

The amount of personal attention that I get from Ngaire is incredible.  Honestly, I probably would have paid more for that kind of personalized service, but Ngaire's prices actually beat everyone else's!  She's honest, prompt, conscientious, knowledgeable and she "goes to bat" for me as if I were her only client.  Ngaire makes planning a vacation an exciting experience.
Sheri Taylor - Philadelphia

I can’t recommend the services of Ngaire enough!  I have told everyone I know about how wonderful she is and how much she did to make our cruise to the French Polynesian Islands absolutely perfect.  She answered all of my questions to perfection and really knew the m/s Paul Gauguin much better than anyone we had previously spoken with.  I went to Tahiti armed with all the knowledge and advice I could ever need and it didn’t take long to realize how invaluable her input was to our vacation.  We were feeling confident with our travel agent expertise, but within a few days we discovered our trip was costing much less than any of our fellow passengers due to Ngaire’s negotiating and group discount. We loved the trip so much that we decided to stay a second week!   I sent Ngaire an e-mail and she handled all the details without having to speak to me at all.   I basked in the sun while she took care of every last arrangement.  The best part is our two week vacation cost lese took care of every last arrangement.  The best part is our two week vacation cost less money than most of the other travelers’ one week!  It pays (in more ways than one!) to use a savvy travel agent you can trust, and I am 100% confident in Ngaire.  We just booked for two more weeks in  March!